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Last vacation i went with my family on a trip to Manali. It was really a refreshing vacation. There we tend to met with a group who were sharing our next room within the hotel, but one morning at the table we found the entire group terribly agitated. I approached them and asked them what has happened. They shared their whole mishappening with us. A boy in the group named Anshul told me that, the hotel where we were staying were suddenly charging the group for meals. Whereas the travel company through that they came here already charged them for those meal rates which were included in their sleeping room rates.We called them for many times but none from the workplace did bother to reply. Avnshul told that,"We are School students and are carrying the limited fund with us. From where are we tend to going to arrange the cash. Our parents will get angry if we tend to inform them about this.Now what will they say?" It Situation depressed me.. Since, hotel manager was a close friend of mine, I requested him to permit the boys to own their breakfast meantime we'd try and contact with the travel company from wherever they booked the tour. Soon we got to understand that it had been a miscommunication between the travel assistant and also the hotel which lead them to such turmoil and somehow it got resolved later however a small incident spoiled the mood of the traveller and their enthusiasm. I as a business executive of my travel company thought on their experience the entire day and It rings a bell in my memory a really common question that we tend to encounter that what makes us stand out as an ethical, moral and an expert Travel company? As a person you usually experience all the hooks and nooks of a travel package, ranging from the hotels to the inclusion of charges within the packages, vehicles being organized for you and also the services offered to you. however there are few additional things that lies hidden beneath the image. If these hidden facts aren't properly nurtured or taken care of then you as a person faces ample of issues. We don’t acclaim to be the simplest travel company and that i don’t say that we don't commit any errors. Mistakes are done by all. However we tend to focus on our mistakes and check out to find out from them make sure to not repeat them and thatshow we learn and grow which help us in providing the best facilities to our customer.